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Site FAQ

Creating an Account
What are the benefits of creating an account?
It only takes a few minutes to set up your account. Once in place, you'll enjoy easy access to your order history for reference, tracking and quick reorders of your favorite styles. Plus checkout will be fast and efficient.
Placing Orders
How can I place an order?
Online: Browse our selection, choose your item and designate desired color and quantity. Then click "Add to Cart". You can proceed to checkout from there.

By phone: Call 1-866-355-8701
M-Sun 9:00am-9:00pm EST to order from one of our in house wig experts.

By fax: Simply fill out mail order form and fax back to 1-731-241-0017.

If unable to view download,
Adobe Acrobat reader:

Simply fill out mail order form. If you have trouble with the form, just include a note that indicates the style name, style number, color choice, quantity, mailing address, contact information & shipping preference.

Mail this with cashier's check or money order (no personal checks please) to:
6024 John Douglas Drive
Chattanooga, TN 37421
What are my payment options?
We accept Visa, Master Card, Discover, American Express, Debit Cards, Gift Cards, PayPal, Money Orders, Cashiers Checks, and Western Union Money Transfers or Bank Wires. We do not accept personal checks. We do not ship COD.

Can I be sure that online payments are safe and secure? ensures that all customer details and information, including contact and purchase information, are kept private and all transactions are processed through a secure credit card processing system.
Do you offer free shipping?
We are happy to offer free U.S. Ground shipping for orders during free shipping deal times. Please sign up for our emails and coupons for specials. Please note that free shipping cannot be combined with other offers.

What are my shipping options? offers following shipping options to United States:

Standard Shipping UPS/USPS (4-5 Business days)
UPS 3 Day Select (3-4 Business days)
UPS 2nd day Air (2-3 Business days)
UPS Next Day Air (1-2 Business days)

For more information about our international shipping options visit our International Shipping Page.

*if you do not have a physical address where UPS can deliver, please specify on comment line to USPS only.
*Standard Shipping will ship via UPS or USPS at our discretion unless specified.

Are shipments discreet?
Yes! Your privacy is definitely a priority! Our shipments come from Customer Service (the word "wigs" is nowhere to be found).
Order Tracking
Can I track my order online?
If you have created an account with us, sign in anytime to view your account and order history.
Order Cancellation
What happens if I change my mind after I order?
We move fast! Our priority is getting items delivered to our customers as quickly as possible. We do, however, we will do our best to fulfill the change of order if you change your mind after placing an order. Just email us ASAP. The change is not guaranteed.
What happens if I want to exchange my purchase?
We want you to be happy. This is why we offer an exchange policy! Please feel free to exchange any eligible item. We make it easy by including a form online. Simply fill that out and mail it back with the item. If we can be of help deciding on an alternate item, Please email us at

Do you accept returns?
As we do not sell refurbished or previously owned products, you can choose to return eligible items but a 25% restocking fee is applied. Our goal is for you to be completely satisfied with every purchase. We take pride in the quality of the products we sell and offering great customer service is our top priority. If you are not completely satisfied, please follow the guidelines detailed below, and we will be happy to help you to return your purchase.

Our goal is your total satisfaction! If for any reason you are not 100% satisfied with your purchase, you may exchange, return or get in store credit on most items, less shipping, within 30 days. We gladly accept exchanges or returns on all eligible products (see below). We do not sell refurbished or previously owned products, therefore, in order to return these products to the manufacturer, a 20% restocking fee will be applied for all returned merchandise. However, exchanges have a 10% restocking fee.

The same credit card and shipping method submitted with your original order will apply for your exchange order, unless specified otherwise on the exchange note. Any balance remaining after your exchange will be kept as an in store credit. Shipping fee will not be credited or refunded with any return.

We do not re-sell any returned wigs. So we may protect all our customers from any bacteria or odors and you can buy with confidence. Wigs must be in original and perfect factory condition (unaltered, unworn, undamaged, and with tags attached) and in original packaging. Odor-Free (Any odors on the product will render the product ineligible for any return). Item(s) must be returned within 30 days of receiving your original order.

How fast can I expect a credit to be reflected on my credit card account?
It may take 4-5 business days for your exchange/return to reach us. But once it is received we move quickly to inspect items and process any refunds to be automatically applied back to your original payment method. While we usually take less than 2 days to manage this process, your credit card company may take from 2-10 additional business days to post credits to your account.
Product Reviews
How can I submit a product review?
A comment about your experience with an item will be very helpful to other customers. Please do share your opinion by clicking the "Review Product" link at product pages.
E-mail Newsletter
How do I subscribe or unsubscribe from your e-mail list?
We love to keep you in the know about special promotions, new arrivals and more. It is easy to sign up and if you decide not to receive our email, simply click the Unsubscribe link included at the bottom of our email. You can always change your mind later if you miss hearing from us.